Behind the Scenes of Leasing and Managing a Self-storage Facility

Join us on the latest episode of the AAA Storage Podcast as we take you behind the scenes of leasing and managing a self-storage facility.

Paul Bennett talks with David Luce, our VP of Operations, who brings over two decades of expertise in self-storage management. Discover how self-storage management transformed from fax machines to entirely digital operations.

David shares insights into the evolution of self-storage operations and the strategic differences between leasing a new facility versus managing a mature one. He explains the critical importance of adapting to technology yet maintaining the human touch—highlighting how we blend remote management with on-site personal service. Hear firsthand about the complex dance of balancing customer acquisition during initial lease-up phases and customer retention at mature stages.

Tune in to get an insider's view on what sets a successful operation apart from the rest and stories that shed light on real-life occurrences in the field.